SHIPPING & RETURNS
As a gift for buying from Frozen Jewels Uk you dont need to worry about shipping costs, it's on us!
Standard shipping = Royal Mail 2-3 Business Days.
Please note that we are in connection with a manufacturer so some items may have to be ordered leading to a longer delivery time.
As some products need to be customised to your specification, it can delay shipping time.
Return & Exchange Policy
PLEASE READ ALL OF THE DESCRIPTION BELOW.
Returns will be allowed on products (that AREN'T customised) within 14 days as long as the product is in the same condition as you received it. It must also be in the original packaging.
We do not refund Grillz for clear hygiene issues and because they are custom made to fit your mouth. By purchasing our Grillz you are agreeing to accept this returns policy. Mould KIts are also non refundable once they have been used. By purchasing a mould kit and completing an impression yourself you are agreeing that you are fullly responsible for the way your Grillz turn out. If you have done a bad mould this will result in a Grill that will most likely not fit, whereas if you have done a good mould your Grillz will fit perfectly.
Proof of purchase is needed for returns to be accepted.
We highly recommend keeping jewellery away from water, sweat or any chemicals as this may cause damage to the product therefore it will not be refundable.
Once we have received your returned product, we will inspect it for any damages. We will then notify you if your refund has been accepted or rejected. If accepted you will receive your full refund (excluding shipping) within 5-10 days. If rejected, we will contact you to discuss what can be done.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.