SHIPPING & RETURNS
As a gift for buying from Frozen Jewels you dont need to worry about shipping costs, it's on us!
Standard shipping = Royal Mail 3-5 Business Days.
Please note that we are in connection with a manufacturer so some items may have to be ordered leading to a longer delivery time.
As some products need to be customised to your specification, it can delay shipping time.
Return & Exchange Policy
PLEASE READ ALL OF THE DESCRIPTION BELOW.
Returns will be allowed on products (that AREN'T customised) within 14 days as long as the product is in the same condition as you received it. It must also be in the original packaging.
Proof of purchase is needed.
We highly recommend keeping this product away from water, sweat or any chemicals as this may cause damage to the product therefore it will not be refundable.
Once we have received your returned product, we will inspect it for any damages. We will then notify you if you refund has been accepted or rejected, if accepted you will receive your full refund (excluding shipping) with in a couple of days. If rejected we will contact you with options which you can choose from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.